These terms apply to appointments booked on the website of Niely Oliveira — Studio de Cílios, operated by 68.289.006 MARIA NIELY ALVES OLIVEIRA, CNPJ 68.289.006/0001-64, Av. Pedro Lazar, 633 — 1st floor, Lago Jacarey, Cambeba, Fortaleza — CE, 60822-170, Brazil. Contact: WhatsApp +55 85 98961-4195 and email saulo@zionn.io. The Portuguese version prevails in case of any difference.
By confirming a booking you declare that you have read and accept these terms and the Privacy Policy.
Summary
- Your time is secured by paying a deposit, which is deducted from the total on the day.
- You can reschedule or cancel free of charge up to 24 hours before your appointment, with a full refund of the deposit.
- Cancellations less than 24 hours before, or no-shows: the deposit is kept.
- Late arrival tolerance: 15 minutes.
- Refunds go back to the same payment method within 7 business days.
1. How booking works
- Choose the service, date and an available time in the online calendar.
- Enter your first name, last name and WhatsApp number, and accept these terms.
- The time is held for you for the period shown on screen while you pay the deposit. If payment is not completed in time, the hold expires and the time becomes available again.
- Once payment is confirmed, your appointment is secured and you receive the confirmation and preparation instructions on WhatsApp.
2. Prices and deposit
Prices and duration of each service are on the services page and are shown again in the summary before payment. The deposit appears in the booking summary and is deducted from the total price. The balance is paid at the studio on the day.
The deposit exists because each time slot is reserved exclusively for one client.
3. Rescheduling and cancellation by you
| When you let us know | What happens to the deposit |
|---|---|
| Up to 24 hours before | Free rescheduling or cancellation with a full refund |
| Less than 24 hours before | The deposit is kept as compensation for the reserved time |
| No-show without notice | The deposit is kept |
To reschedule or cancel, message us on WhatsApp +55 85 98961-4195; the time of your message counts.
In exceptional situations, such as a health problem, talk to us and we will look at your case carefully.
4. Nature of the deposit and withdrawal
The deposit is a confirmatory down payment (arras confirmatórias, Brazilian Civil Code, arts. 417–420): it confirms the booking and compensates the studio for the time reserved exclusively for you, which is no longer offered to other clients.
You may withdraw from the booking at any time. If you let us know at least 24 hours before the appointment, the deposit is refunded in full at no cost. With less than 24 hours’ notice the time can no longer be filled, and the deposit is kept as described in section 3.
5. Late arrival
The tolerance is 15 minutes. After that there may not be enough time to finish the procedure with the quality and safety it needs without delaying the next client. We will then agree on one of these options:
- an adapted procedure that fits the remaining time, when possible; or
- rescheduling, in which case the less-than-24-hours cancellation rule applies.
6. Cancellation or rescheduling by the studio
If we need to cancel or move your appointment for any reason, we will let you know as soon as possible on WhatsApp, and you choose between a new time or a full refund of the deposit.
7. Health and safety
- Before your appointment, tell us about allergies, sensitivity to cosmetics, eye irritation or conditions, or any ongoing eye treatment.
- For your safety, the professional may decline or stop the procedure if she identifies a risk. If this happens before it starts, you choose between rescheduling or getting your deposit back.
- If redness, itching, burning or swelling appear after your appointment, do not rub your eyes, see an ophthalmologist and let the studio know.
- Follow the aftercare guidance given at your appointment. How long extensions last depends on your natural lash cycle and home care, so no exact duration is guaranteed. Refills are recommended every 15 to 21 days.
8. How to request a refund
Ask on WhatsApp or by email. Once approved, the refund goes back to the same payment method within 7 business days. For card payments, the credit shows on your statement according to your card issuer’s timeline.
9. Photos
Photos of your lashes are only published in the portfolio with your express authorization, which you may withdraw at any time. See the Privacy Policy.
10. Use of the website
The texts, images and visual identity of this site belong to the studio and may not be reproduced without permission. Blog articles are for information only and do not replace a medical assessment.
11. Governing law
These terms are governed by Brazilian law, in particular the Consumer Protection Code and Decree No. 7,962/2013. Disputes may be brought before the courts of your domicile. Before that, please talk to us: we want to solve any problem as simply as possible.